Certification & complaints procedure
Integrity
Code of conduct 'An entrepreneur with integrity does what he says and says what he does.'
Integrity occupies a structural place within Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars. The reason for this is both intrinsically and externally driven. Memberships of the RICS and NVM impose a high standard of integrity. The corporate codes of Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars provide our employees and clients with a clear overview of obligations and responsibilities. Our company codes describe how we deal with integrity, how we do business and how we comply with the code.
RICS
Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars are regulated by RICS. This certificate guarantees that Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars adhere to the RICS' strict code of conduct and pursue the highest professional and ethical standards. Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars have RICS-certified members in each office. RICS (Royal Institution of Chartered Surveyors) is one of the world's leading regulatory bodies, expressing its opinion independently and in the public interest of the entire real estate sector. From the basis in which quality and integrity are the highest good, it thus sets standards, delivers opinions and conducts arbitration cases.
NVM code of ethics
Every year, real estate is valued with a total estimated value of over €500 billion. Real estate valuations should therefore be objective and Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfmakelaars are NVM members. NVM is the largest Dutch association for estate agents and real estate experts. NVM membership gives Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfmakelaars a label of quality and integrity.
Complaints procedure
Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars take a proactive approach to customer satisfaction. The Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars complaints procedure is set out and explains how a complaint can be made to Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars. The Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars complaints procedures have two steps.
Step 1 complaint procedure
This step allows Jacobus Recourt Makelaars or Jacobus Recourt Bedrijfsmakelaars to address your complaint. Jacobus Recourt Makelaars or Jacobus Recourt Bedrijfsmakelaars will try to resolve the complaint to your satisfaction. If you have spoken to us about your complaint, we ask you to put the information about the complaint on paper. We ask you to do this in order to get a good picture of your complaint. You can send the written complaint to:
Jacobus Recourt Makelaars
Attn: Complaints department
Koninginnegracht 14K
2514AA The Hague
Tel: 070 364 68 01
E-mail: info@recourt.nl
Attn: Complaints department
Koninginnegracht 14K
2514AA The Hague
Tel: 070 364 68 01
E-mail: info@recourt.nl
or
Jacobus Recourt Business brokers
Attn: Complaints department
Koninginnegracht 14K
2514AA The Hague
Tel: 070 364 68 01
E-mail: info@recourt.nl
Attn: Complaints department
Koninginnegracht 14K
2514AA The Hague
Tel: 070 364 68 01
E-mail: info@recourt.nl
We will deal with your complaint as soon as possible. Within seven days, we will notify you that we have received your complaint. We will respond to your complaint within 28 days. If it is not possible for us to provide a response to your complaint within 28 days, you will receive a message within this period specifying why we cannot yet provide a response and a forecast of when we will be able to do so.
If you are not satisfied with the solution we provide, you can choose step 2.
Step 2 complaint procedure
You can opt for a second opinion by an independent party. In the Netherlands, this is:
Council of Arbitration for Construction (COA)
PO Box 192903501 DG Utrecht
Tel: 030-2343222
Fax: 030-2300125
Website: www.raadvanarbitrage.nl
Council of Arbitration for Construction (COA)
PO Box 192903501 DG Utrecht
Tel: 030-2343222
Fax: 030-2300125
Website: www.raadvanarbitrage.nl
As Jacobus Recourt Estate Agents and Jacobus Recourt Business Brokers are 'Regulated with RICS', please direct questions about our complaints procedure to:
RICS Europe
Rue Ducale 67
B-1000 Brussels
Belgium
RICS Europe
Rue Ducale 67
B-1000 Brussels
Belgium
NVM complaints procedure
NVM takes the view that an estate agent should, in the first instance, be given the opportunity to resolve complaints about him or his office himself. When handling complaints, Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars are therefore your first point of contact. However, should you feel that your complaint has not been dealt with adequately, you can turn to NVM, which has its own complaints procedure.