{"id":398,"date":"2018-01-19T09:51:11","date_gmt":"2018-01-19T09:51:11","guid":{"rendered":"https:\/\/www.recourt.nl\/?page_id=398"},"modified":"2021-03-04T11:00:05","modified_gmt":"2021-03-04T10:00:05","slug":"certification-complaints","status":"publish","type":"page","link":"https:\/\/www.recourt.nl\/en\/certification-complaints\/","title":{"rendered":"Certificering & klachten"},"content":{"rendered":"
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Certification & complaints procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Integrity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCode of conduct 'An entrepreneur with integrity does what he says and says what he does.'\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIntegrity occupies a structural place within Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars. The reason for this is both intrinsically and externally driven. Memberships of the RICS and NVM impose a high standard of integrity. The corporate codes of Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars provide our employees and clients with a clear overview of obligations and responsibilities. Our company codes describe how we deal with integrity, how we do business and how we comply with the code.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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RICS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tJacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars are regulated by RICS. This certificate guarantees that Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars adhere to the RICS' strict code of conduct and pursue the highest professional and ethical standards. Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars have RICS-certified members in each office. RICS (Royal Institution of Chartered Surveyors) is one of the world's leading regulatory bodies, expressing its opinion independently and in the public interest of the entire real estate sector. From the basis in which quality and integrity are the highest good, it thus sets standards, delivers opinions and conducts arbitration cases.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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NVM code of ethics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEvery year, real estate is valued with a total estimated value of over \u20ac500 billion. Real estate valuations should therefore be objective and Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfmakelaars are NVM members. NVM is the largest Dutch association for estate agents and real estate experts. NVM membership gives Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfmakelaars a label of quality and integrity.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Complaints procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tJacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars take a proactive approach to customer satisfaction. The Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars complaints procedure is set out and explains how a complaint can be made to Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars. The Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars complaints procedures have two steps.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Step 1 complaint procedure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThis step allows Jacobus Recourt Makelaars or Jacobus Recourt Bedrijfsmakelaars to address your complaint. Jacobus Recourt Makelaars or Jacobus Recourt Bedrijfsmakelaars will try to resolve the complaint to your satisfaction. If you have spoken to us about your complaint, we ask you to put the information about the complaint on paper. We ask you to do this in order to get a good picture of your complaint. You can send the written complaint to:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tJacobus Recourt Makelaars
\nAttn: Complaints department
\nKoninginnegracht 14K
\n2514AA The Hague
\nTel: 070 364 68 01
\nE-mail: info@recourt.nl<\/a> \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tJacobus Recourt Business brokers
\nAttn: Complaints department
\nKoninginnegracht 14K
\n2514AA The Hague
\nTel: 070 364 68 01
\nE-mail: info@recourt.nl<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe will deal with your complaint as soon as possible. Within seven days, we will notify you that we have received your complaint. We will respond to your complaint within 28 days. If it is not possible for us to provide a response to your complaint within 28 days, you will receive a message within this period specifying why we cannot yet provide a response and a forecast of when we will be able to do so.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf you are not satisfied with the solution we provide, you can choose step 2.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Step 2 complaint procedure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou can opt for a second opinion by an independent party. In the Netherlands, this is:
\nCouncil of Arbitration for Construction (COA)
\nPO Box 192903501 DG Utrecht
\nTel: 030-2343222
\nFax: 030-2300125
\nWebsite: www.raadvanarbitrage.nl<\/a> \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAs Jacobus Recourt Estate Agents and Jacobus Recourt Business Brokers are 'Regulated with RICS', please direct questions about our complaints procedure to:
\nRICS Europe
\nRue Ducale 67
\nB-1000 Brussels
\nBelgium\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTel: 0032-2-7331019
\nFax: 0032-2-7429748
\nE-mail: ricseurope@rics.org<\/a>
\nWebsite: www.rics.org<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NVM complaints procedure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNVM takes the view that an estate agent should, in the first instance, be given the opportunity to resolve complaints about him or his office himself. When handling complaints, Jacobus Recourt Makelaars and Jacobus Recourt Bedrijfsmakelaars are therefore your first point of contact. However, should you feel that your complaint has not been dealt with adequately, you can turn to NVM, which has its own complaints procedure.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Certificering & klachtprocedure Integriteit Ondernemingscode \u2018Een integere ondernemer doet wat hij zegt en zegt wat hij doet.’Integriteit nemen een structurele plaats in binnen Jacobus Recourt Makelaars en Jacobus Recourt Bedrijfsmakelaars. De aanleiding daarvoor is zowel intrinsiek als van buitenaf ingegeven. Lidmaatschappen van de RICS en NVM leggen een hoge integriteitstandaard op. De ondernemingscodes van Jacobus […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-398","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.recourt.nl\/en\/wp-json\/wp\/v2\/pages\/398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.recourt.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.recourt.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.recourt.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.recourt.nl\/en\/wp-json\/wp\/v2\/comments?post=398"}],"version-history":[{"count":51,"href":"https:\/\/www.recourt.nl\/en\/wp-json\/wp\/v2\/pages\/398\/revisions"}],"predecessor-version":[{"id":7357,"href":"https:\/\/www.recourt.nl\/en\/wp-json\/wp\/v2\/pages\/398\/revisions\/7357"}],"wp:attachment":[{"href":"https:\/\/www.recourt.nl\/en\/wp-json\/wp\/v2\/media?parent=398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}